Frequently Asked Questions
When will I get my order?
14-24 business days. In most cases your order will arrive sooner but again, it depends on your location.
*Please note that COVID-19 has caused shipping to be delayed. We are doing our best to get your packages out on time. Thank you for your patience.
Where will my order ship from?
We work with quality on-demand fulfillment companies with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it.
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us here with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
I placed an order for multiple items, but I didn't receive all the products I had ordered.
Please note, that when you place a multi-item order from different categories your items may arrive separately depending on where your products are being manufactured. We recommend that you check your email for updates, as we do our best to send email notifications every step of the way, from payment processing to fulfillment and shipping. If you have any concerns please reach out to us with your order no.
How are your products made?
We work with a print-on-demand apparel supplier and footwear manufacture based in Italy. They have locations worldwide, so depending on where you are, your orders are made and shipped from the facility that can do it most efficiently!
How do I track my order?
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please Contact Us within a weeks' time with photos of the
damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What payment methods do you accept?
Purchases can be made using PayPal secure checkout with your PayPal account or the following cards: Visa, MasterCard, Debit, and American Express.
What’s your return policy?
Do you offer refunds?
Refunds are only offered to customers that receive the wrong or damaged items. If any of these apply, please contact us here with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know by contacting us here within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
What materials are used to make your shoes?
All shoes are created using pristine Italian leather or suede, and in some cases organic canvas. We also use special materials, prints, limited edition textiles, cruelty free vegan leathers for seasonal collections.
What if I don't like my shoes or the size is incorrect?
We have a 100% satisfaction guarantee and free-returns policy on most footwear (except certain styles). That means you will receive a full refund if not completely satisfied with your order. Shoes must be sent back to us within 30 days after receiving the package in pristine, unworn condition to qualify for a refund. Contact Us to request a refund and confirm the shipping address. A delivery company will then collect your package with no hassle or cost to you. *Be sure to check the return policy on the product page to see if the item you're purchasing qualifies for a return.
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